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Questions? Email Ginny at FatCatKnits@gmail.com
Payment- I use PayPal to process electronic payments (you can use your credit card to pay through PayPal). I also accept money orders and personal checks. Orders paid for with a personal checks or money orders are shipped when is received and cleared by the bank. To pay by check or money order, send payment (payable to FatCatKnits), along with a copy of your order, to FatCatKnits, PO Box 144, Ilion, NY 13357.
Returns Policy- You may return most items (unused) within 30 days of delivery for a full refund.
To return an item, login to your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button.
If returning due to FatCatKnits error, FatCatKnits covers the return shipping. If returning due to changing your mind or some other concern not related to FatCatKnits quality and accuracy, you pay the return shipping.
Shipping- FatCatKnits fiber ships to virtually any address in the world. For international orders, the actual purchase price is declared on the customs label (but we do not indicate the shipping charges). I know this can cause you some customs and VAT charges, but I must follow all laws.
I ship using United States Postal Service (USPS). I LOVE the USPS! I find they are very reliable and affordable. Shipping is based on weight of complete order as packaged for shipping. If it turns out your shipping charge was too high we will refund any difference of $2.00 or more.
Once an order is in the hands of the shipper, it is out of my hands, and out of my control. If a package is delayed I will work with you to try to locate it. If a package is lost or missing, I prefer to address this on a case by case basis. You can feel confident that I will fully discuss the matter with you, and work to my best abilities to resolve it to our mutual satisfaction. If your order seems unusually late, contact me right away.
Privacy- Newsletters are "opt-in"; meaning you have to ask to receive them. If you do not wish to receive newsletters any longer just click on the 'unsubscribe' link in the newsletter and follow the prompts.
FatCatKnits does not sell, trade or rent your personal information to others.
Custom Orders- Not currently accepting customer orders. Custom dye orders are most welcome, and encouraged! I find these types of orders help me grow as a dyer, and also create opportunities for one on one communication with my customers, something that does not usually happen with an online business. It takes 2-4 wks for fulfillment of your custom request (longer if I am in the middle of a club or other massive dye run).
Minimum purchase for custom dye orders is 4 oz per colorway. Extras may be placed for sale in the shop, although I am more than happy to create bespoke custom colorways, not to be shared.
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All prices are in USD.